National Operations Leader

Company: USI Insurance Services
Location: Atlanta
Posted on: April 22, 2025

Job Description:

General Description: This position is an integral part of the National Operations team. Responsible for developing and executing national strategies and direction. Drive operational top priorities, best practices, process improvement, and acquisition integration across the business. Work in coordination with practice leaders, program managers, branch leaders, technical resources, and operations leaders to drive the business' services and current initiatives.Responsibilities:

• Ownership of various projects and initiatives as a result of annually developed top priorities. Includes data quality, acquisition integration, KPI, reporting, etc.
• Work with Operations team, Technical Resources, Finance, HR, IT, and legal departments on applicable initiatives, projects, and changes.
• Perform operational tasks and execute on projects. Identify recommendations to optimize operational performance.
• Identify areas needing improvement. Work with production teams to develop, implement, and monitor plans for improvement.
• Conduct regular calls with leaders.
• Work with COO and leaders to ensure compliance with profit and growth objectives. Includes regional metrics, blueprinting assistance, Shape, and staffing.
• Understand the roles and responsibilities of national team members and determine when to involve them in initiatives. Provide updates on ongoing initiatives during weekly team calls.
• Prepare monthly reporting outlining progress, status, and the next steps of assigned areas.
• May be accountable for recruitment, management, and development of team members.
• May have management responsibilities for operations staff members during leadership transition.Knowledge, Skills and Abilities:
• 10 years of experience in positions of increasing responsibility in commercial property & casualty operations.
• Bachelor's degree preferred but not required.
• Broad understanding of property & casualty insurance coverages, underwriting, and rating concepts.
• Familiar with products, services, competitive offerings, market needs, and industry trends.
• Demonstrated ability to improve processes, manage projects, and drive adherence to procedures.
• Leadership ability with professional demeanor.
• Effective organizational, multi-tasking, and prioritizing skills.
• Exceptionally strong analytical ability, communication skills, and work ethic.
• Working knowledge of information systems and databases. Includes Microsoft Office products and commercial lines agency management systems (i.e. Concept1, AIM by Vertafore, and ImageRight).Physical Demands:Work is performed in a climate-controlled office environment with minimal noise and limited to no exposure to chemicals or toxins. Employees operate office equipment including telephone - headset, computer, computer monitors, keyboard, mouse, copier, scanner, and mail machine. Physical tasks of job include walking, sitting, standing, bending, and typing.Analysis of Physical Demands:
• Constantly (over 66% of time) work performed requires employees to use repetitive hand motions such as typing, using a keyboard, and sitting at a desk.
• Frequently (34%-66% of time) work performed requires employees to handle and grasp things, walk on normal surfaces, stand, and bend.
• Occasionally (1%-33% of time) work performed requires repetitive foot movements, walk on uneven or slippery surfaces to and from work and occasionally reach outward to grab things and bend.
• Rarely (
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Keywords: USI Insurance Services, Columbus , National Operations Leader, Other , Atlanta, Georgia