National Account Manager

Company: Zelis Healthcare, LLC
Location: Atlanta
Posted on: April 22, 2025

Job Description:

At Zelis, we Get Stuff Done. So, let's get to it!A Little About UsZelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts-driving real, measurable results for clients.A Little About YouYou bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.Position OverviewResponsible for overall management of their assigned clients and for maintaining a positive mutual relationship between each assigned client and Zelis. The National Account Manager will in conjunction with national accounts leadership manage a strategic book of business comprised of zelis national customers business units by achieving annual revenue targets, ensuring client retention, fostering growth with additional products and services, and maintaining high levels of client organization to ensure that Zelis' service delivery exceeds client expectations and drives a superior customer experience.

• Develop a "trusted advisor" relationship with key decision makers at all levels within the account
  • Assist national accounts leadership in developing a comprehensive account strategy for expanding the range and quantity of services for customer across the zelis product portfolio
    • Serve as a liaison between the different organizational departments and/or LOBs of Zelis and our clients to drive client satisfaction and operational efficiencies
      • Communicate account development plans and status to enterprise business units
        • Work closely with clients to intimately understand their needs and challenges
          • Review monthly volume at product level to manage any mitigation of changes in volume
            • Analyze performance results on a monthly basis to determine/confirm trends, opportunities, comptitive landscape and other variables
              • Responsible for risk identification such as volume decrease, service gaps, changes in client level relationships and key advocates. Escalate to director and/or vp national accounts as appropriate
                • Collaborate with internal and external teams to develop a strategic and tactical plans to achieve desired annual revenue and growth targets as well as achieve optimal client satisfaction
                  • Understand zelis' key differentiators, product strategy, product features and functionality and their applicability to client
                    • Maintain awareness of and ensure adherence to zelis standards and regarding privacy and security
                      • Travel requirements to (primarily) domestic destinations -40%Location and Workplace FlexibilityWe have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.Our Values and CultureWe are always thinking about life beyond the laptop and how we can drive positive change for our clients, our associates, and our communities. Our IMPACT Value Behaviors are how we elevate that thinking and turn it into action:
                        • Drive Innovation
                          • Embrace a Growth Mindset
                            • Put People First
                              • Act With Agility
                                • Champion Collaboration
                                  • Build TrustWe look at the big picture when it comes to our associates and our culture. We work to effectively build a thriving, exciting experience for our associates. We leverage these values to continuously evolve an award-winning culture that has a longevity greater than the novelty of a ping pong table in the break room. Our idea of a great workplace is where we can show up as our authentic selves-which is the best way to bring together extraordinary talented people who feel empowered to make a positive IMPACT.A Lot of RespectThis is a collaborative organization where everyone is on your team. Each person-from the newest intern to the CEO-is in their position because they are an expert, and they view you with the same lens. No matter who you are, where you sit in the organization, or the span of your tenure, everyone at Zelis is treated with respect.We respect your time (so much so that we aren't asking you to write a cover letter). We make sure you have time to focus by offering Meeting-Free Wednesdays as well as time for you with Zelis Cares Fridays early dismissal.We respect and prioritize work-life balance. With flexible PTO, a hybrid/remote work environment, and a culture that encourages disconnecting after hours, we ensure you have the time and space to manage life's surprises and fully engage outside of work. Working "9 to 5" isn't just a hit song; we respect business hours and promote wellness offerings to keep you at your best, both on and off the clock.We respect diverse opinions. There are always seats at the table, and we're eager to add more chairs. We continue to build our Diversity, Equity, and Inclusion initiatives including training, guest speakers, associate-led Business Resource Groups, in-office DEI events, and more.We respect that everyone has different needs. Zelis has built and continues to add to our benefits offerings by including medical, dental, 401k, fertility and family building, education assistance, pet insurance, menopause and midlife care, and more.We respect YOU. As an Equal Opportunity Employer, we believe that everyone's voice has a place in the chorus. We encourage members of traditionally underrepresented communities to apply.Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.Accessibility SupportWe are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.DisclaimerWe are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

Keywords: Zelis Healthcare, LLC, Columbus , National Account Manager, Executive , Atlanta, Georgia